I need to cancel my session.

To cancel your session, you should:

1. Go to the " My Therapy " section on the Shezlong platform.
2. Choose the "Cancel" option for the session you wish to cancel.

Remember to review the cancellation policy to understand the refunded amount, depending on when you cancel the session.

You have a limit of four cancellations per 30 days.

• The client can cancel up to four times every 30 days, After that, you will get 50% off whenever you cancel your session.

• 12 hours or more before the appointment, you'll get a full refund.

• Within 12 hours to 6 hours before the appointment, you'll receive a 75% refund.

• Within 6 hours to 3 hours before the appointment, you'll receive a 50% refund.

• Less than 3 hours before the appointment, no refund will be applied.

You can manage your sessions either through the Shezlong app or the website.

For more details, you can read the cancellation and rescheduling policy through here: https://www.shezlong.com/en/cancellation-policy

As for bundle sessions:

• Sessions canceled 12 hours before the scheduled time will be returned to the bundle (max 4 cancellations per month).

• Sessions canceled within 12 hours of the scheduled time will be removed from the bundle without a refund.